Office hours are listed in the table below. Please call or stop in during these hours to make new or follow-up appointments. If the City office is closed, your call will be forwarded to our Southtowns Office.

Office Hours

	Southtowns	City
Mon	7:00 AM – 7:00 PM	7:00 AM – 6:30 PM
Tue	7:00 AM – 7:00 PM	8:30 AM – 6:30 PM
Wed	7:00 AM – 7:00 PM	7:00 AM – 6:30 PM
Thu	7:00 AM – 7:00 PM	7:00 AM – 6:30 PM
Fri	7:00 AM – 7:00 PM	7:00 AM – 4:00 PM
Sat	–––––	–––––
Sun	–––––	–––––

If you need to Cancel an Appointment

We ask that you call give us at least 24 hours notice if you need to cancel either your first or any of your follow-up appointments.

Your First Appointment

• Our appointments are always on schedule.

• We will ask you to arrive 15 minutes early for your first appointment to complete the necessary paperwork. To save some time, you may want to download the forms that need to be completed. Please click on one of the following insurance types to download your first appointment forms:

• Covered by No-Fault /Injured in an auto related incident
• Covered by Workman's Compensation/ Injured at work
• All Other Insurance Types or Uninsured
  

• What to Bring to Your First Appointment:

- Your insurance card
- Your prescription
- Referral forms if required by your insurance provider
- Pertinent information about your medical and surgical history
- Case/Policy numbers if claiming coverage under no-fault or worker's compensation
- Completed patient information forms, if you have downloaded them.

• Wear comfortable, loose fitting clothing.

Privacy Practices

To view or download our Notice of Privacy Practices Regarding Patient Health Information click here.

Payment / Billing Information

Copays/co-insurance are due at time of treatment. We accept cash, check, VISA or MasterCard. We bill all carriers on behalf of the patient but the patient is always ultimately liable for our charges. If we are billing a carrier that we do not participate(see Insurances below) with we will wait 60 days for payment from them. If not received, you will be billed for the outstanding charges.

General Insurance Coverage Information

HMO: For patients with HMO coverage. All HMO policies have a set coverage limit (ie. 20 visits or 2 months). You should determine the amount of coverage available along with your copay amount by contacting your insurance company. It is important to let us know if you have had any previous physical therapy treatment at any other clinic in your contract year as that may shorten your benefit. Copays are due at the time of treatment. If your plan requires a referral you are responsible for making sure it is in place at the time of treatment. Charges for treatment beyond the limits of your policy will be your responsibility.

Medicare: For patients with Medicare. We participate with Medicare Part B. Payments will come directly to us. If you have a secondary insurance, we will bill them on your behalf and then bill you for any unpaid balances. Medicare will not pay for our services if you are under any type of home health care. Medicare has instituted a "cap" on the amount of therapy they will pay for. The cap for 2012 is $1880. Medicare also has a decductible that has to be be met before it will begin covering 80% of allowed charges.

No-Fault: For patients claiming coverage under no-fault insurance. We will, as a courtesy, bill your no-fault carrier. However, if they do not pay, you will be remain liable for our charges. If you have a secondary insurance on which you wish to rely, we must be given that information, especially if it is an HMO, at the time of your first visit, so we may determine if all required treatment approvals are in place.

Workman's Compensation: For patients claiming coverage through worker's compensation insurance. You are responsible for providing all necessary information such as carrier, date of injury, case number, etc. We will bill worker's compensation as required by law however, occasionally, cases are sometimes decided by a worker's compensation judge to not fall under worker's compensation. In this event, you would become liable for our charges. If you have a secondary insurance on which you wish to rely, we must be given that information, especially if it is an HMO, at the time of your first visit, so we may determine if all required treatment approvals are in place.

Major Medical: For patients with major medical insurance. Copays are due at the time of treatment. We will, as a courtesy, bill your major medical carrier for the balance and will wait up to sixty days for payment. At that time, any open balances must be paid by the patient.

If you have questions regarding insurance coverage or your account, please call our office at (716) 662-2922 and speak with Gina Cunningham.

Insurances

We will bill all insurances on the patient's behalf but we are participating providers for the following insurances. This means we have contracted with these companies to bill a specified rate for our services. However, you will still be responsible for paying any copays/co-insurance required by your policy, for deductibles, for charges not covered due to treatment exceeding your policy limits and for any durable items not covered by your policy.

Blue Cross
Community Blue
Empire – Managed Physical Network
GHI
Independent Health
Medicare
No Fault
North American
NOVA
Univera
Worker's Compensation

If your carrier does not appear on this list, they may still cover treatment at our facility but you must contact your carrier to determine the amount they will pay. You will be responsible for the difference between our standard charges and your carrier's payment. We are not providers for Medicaid or Fedelis.